We have a proven track record in design and delivery of bespoke training packages that will help grow your business in the future and add value where it matters most.
"The single biggest way to impact an organisation is to focus on leadership development. There is almost no limit to the potential of an organisation that recruits good people, raises them up as leaders and continually develops them."
John C. Maxwell
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Customer service seems to be a word bandied around a lot these days, but what does it really mean for you and your business?
With such a competitive marketplace and customer service been at the forefront of feedback with NPS scores and customer service surveys. What really is the best way to service your customers?
Online training has been thrown into the spotlight like never before.
How are you converting your training material to suit the virtual environment? How do you know if it has been effective for your learners?
With collectively over 30 years of Online Facilitation and Design experience, let's explore together just how powerful online training can really be!
How effective are your managers/leaders SME's at developing your people? are they getting the best out of your team?
If the answer is possibly not, maybe they don't know what they don't know, that's a great place to be, because now you have the opportunity to move your people to the next phase of your business transformation.
In today's challenging business world, successful communication is key whether that be internal communication or external to your customers.
Within any business, there are diverse audiences who are recipients of our communications. This is why it is so essential to be able to adapt our communication styles to meet and exceed their needs and ensure your messages, brand and reputation are consistently conveyed each and every time.
Wanted to drop you a line to say thank you for an excellent programme that you delivered to our L&D team. I was impressed with how you consulted with me to create a bespoke solution to our learning needs, every aspect was considered and included in the programme, thank you. We appreciated your wealth of experience on designing, delivering and evaluating online learning interventions. The session was interactive, informative, educational and memorable, a great combination! You role modelled exactly what we are looking to emulate here – excellent job! Thanks again
It is fair to say Sam is an absolute expert in her field! Sam came into Ravenair Flying School and delivered Customer Service training, self-motivation technique’s and self-improver training. I can say for certain that I would not have been as successful with my customers from selling more Simulator Sessions to also improving the experience I was able to offer the customer when they were with me. Through Sam’s infectious energy, up-to-date industry leading knowledge and creative approach I was able to understand my customers wishes and break down the relationship of staff member/customer to two people with the same interest and passion. This allowed the customer to trust my advice and not only improved sales for the company but also led to me having many personalised reviews on trip advisor which improved the companies reputation within the North of England.
I mentioned you/called out one of your many training light bulb moments only yesterday, whilst discussing ideas for producing online video-bite modules with Jill and Sebastian. It’s definitely easier to listen to someone like your excellent self when they are saying something constructive, something practical that makes sense. It’s like in the movie Jerry Maguire where Renee Zellweger says to Tom Cruise, ‘You had me at hello’. As soon as you started feeding through initiatives that I could digest and understand, you had me! It’s wonderful to be won over rather than have someone preach ideas (that you’re not quite sure of) at you.
Coaching with Purpose has been one of the most enjoyable and enriching programs I have attended in a very long time. The structure of the program and the material shared throughout the days were well-thought-of and extremely motivating. It was highly interactive with a big variety of exercises. The participants were immediately put at ease and we were, very early on, seen sharing a lot of insights from our different backgrounds. Samantha, the coach, was one of the best I have ever seen, engaging, kind, energetic, giving all the extra materials and stories needed with no restriction, fun and serious at the same time, which is for me a deadly combination. Learning while enjoying every second. It was truly a memorable program, that I am hoping it will be developed into a longer cycle. I will be the first to sign up.
I attended the Coaching with Purpose pilot programme back in February and I am so glad I did! Sam is an amazing facilitator and trainer, I can’t rate her highly enough. From start to finish the quality of the delivery was up there with the best I’ve ever received. If you are looking for someone to simply ‘tell’ you everything you need to know, then this might not be the course for you. Sam is so clever in the way that she extracts the knowledge from the group – helping you to feel empowered every step of the way. The content of the course is up to date and relevant, and gave me the confidence I needed to further develop my coaching skills. It was also a great opportunity to meet likeminded people, who were a great support, not only on the course itself but afterwards too. This is a great way to gain a quality network of coaching friends with whom you can develop together.
Attending the course is only the beginning. Sam is with you every step of the way afterwards to, supporting you in getting your EIA award. A great programme for anyone wanting to get into coaching, or for existing coaches to professionalise their coaching practice.