training and development

We have a proven track record in design and delivery of bespoke training packages that will help grow your business in the future and add value where it matters most.

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  • Coaching with Purpose

    Coaching for Purpose’ provides a 360 look at coaching through a 20 hour blended (or virtual) programme. Delivered by 123 People Development, in partnership with AQR International, delegates will discover a a measurable shift in behaviours and provide evidence of improved coaching skills and techniques.October 2020 course runs from 21st October to 21st January 2021…. Read more »

"The single biggest way to impact an organisation is to focus on leadership development. There is almost no limit to the potential of an organisation that recruits good people, raises them up as leaders and continually develops them."
John C. Maxwell

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Our range of products and services

  • Customer service

    Customer service seems to be a word bandied around a lot these days, but what does it really mean for you and your business?

    With such a competitive marketplace and customer service been at the forefront of feedback with NPS scores and customer service surveys.  What really is the best way to service your customers?

  • Online classrooms

    Online training has been thrown into the spotlight like never before.

    How are you converting your training material to suit the virtual environment? How do you know if it has been effective for your learners?

    With collectively over 30 years of Online Facilitation and Design experience, let's explore together just how powerful online training can really be!

  • Train the trainer

    Growing businesses need training.  However it is not always ideal or viable to use outsourced training.

    How about training the very person who has specific knowledge of that business area in order to deliver focus and value - adding learning experiences.

  • Leadership

    How effective are your managers at developing and challenging your employees?

    The number 1 reason people leave businesses is the relationship they have with their immediate line manager. This role is a fundamental part of any business.

  • Coaching

    How effective are your managers/leaders SME's at developing your people?  are they getting the best out of your team?

    If the answer is possibly not, maybe they don't know what they don't know,  that's a great place to be, because now you have the opportunity to move your people to the next phase of your business transformation.

  • Communication

    In today's challenging business world, successful communication is key whether that be internal communication or external to your customers.

    Within any business, there are diverse audiences who are recipients of our communications.  This is why it is so essential to be able to adapt our communication styles to meet and exceed their needs and ensure your messages, brand and reputation are consistently conveyed each and every time.


Wanted to drop you a line to say thank you for an excellent programme that you delivered to our L&D team. I was impressed with how you consulted with me to create a bespoke solution to our learning needs, every aspect was considered and included in the programme, thank you. We appreciated your wealth of experience on designing, delivering and evaluating online learning interventions. The session was interactive, informative, educational and memorable, a great combination! You role modelled exactly what we are looking to emulate here – excellent job! Thanks again
Jill GalvinUSS